Refund and Returns Policy for Hair Products:

1. Returns Eligibility:

  • Hair products, are eligible for return within 14 days from the date of purchase.

2. Conditions for Returns:

  • The product must be in its original, unopened packaging, and in unused and resaleable condition.
  • The product seal, if applicable, must be intact.
  • A valid proof of purchase, such as the original receipt or order number, is required.

3. Non-Returnable Items:

  • For hygiene reasons, certain hair products may not be eligible for return, such as hair brushes, combs, and hair accessories. Clearly specify these items in your policy.

4. Return Process:

  • Customers must initiate the return process within 14 days of receiving the product.
  • They can contact our customer service team via [email/phone] to request a return.
  • Once the return request is approved, customers will receive instructions on how to package and send the product back.

5. Return Shipping:

  • Customers are responsible for all return shipping costs unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the return is received by us.

6. Inspection and Processing:

  • Once we receive the returned product, it will be inspected to ensure it meets the conditions outlined above.
  • If the product meets the criteria, a refund will be issued using the same payment method used for the original purchase.
  • Please allow 2-5 business days for the refund to be processed.

7. Refund Amount:

  • The refund will include the cost of the returned product minus any applicable restocking fees, return shipping fees (if applicable), and discounts.

8. Exchanges:

  • We currently do not offer direct exchanges. Customers who wish to exchange a product should follow the return process and place a new order for the desired item.

9. Defective or Damaged Products:

  • If a product is defective or damaged upon receipt, customers should contact our customer service team within 5 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

10. Change of Mind:

  • If a customer changes their mind about a purchase and the product meets the return criteria, a refund will be issued, subject to any applicable restocking fees.

11. Contact Information:

  • Provide clear contact details for your customer service team, including email address and phone number, where customers can reach out for assistance with returns.